Delphi Health Group

  • Overnight Intake Coordinator

    Job Locations US-FL-Ft. Lauderdale
    Posted Date 1 month ago(1 month ago)
    ID
    2018-1312
    # of Openings
    1
    Category
    Sales
  • Overview

    The Intake Coordinator is responsible for handling all inquiries at our 24/7 substance abuse treatment call center. All inquiries are handled promptly, professionally, and properly documented.

    Responsibilities

    Previous call center experience is required with a demonstrated pattern of success.

    • Preferred knowledge in substance abuse and/or recovery sector.

    • Requires organization and distribution of information, problem-solving skills.

    • Ability to sympathize with callers, while effectively describing the benefits of our programs.

    • Basic PC & Internet skills required.

    • Familiarization with a hospital or clinic admissions process preferred.

    •Accuracy and follow-up are essential in this role.

    • Possesses high energy level, industry knowledge and is able to overcome patient concerns properly positioning program and successfully encourage patient participation in recovery.

    • Ability to multi-task in high paced sales environment.

    • Work apart as a team to hit department goals.

    • Complete daily tasks in a timely manner. 

     

    Qualifications

    • 1 or more years experience working in a high volume call center environment.

    • Experience in healthcare and/or chemical dependency preferred

    • Candidate must be dependable with a positive, compassionate attitude.

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