We are looking for admission coordinators who would like to help people that are suffering from addiction. As a member of our Team you will be responsible for answering incoming calls, emails and live chats from individuals and families looking for help with substance abuse. The admissions coordinator must be able to take each call from front to back and have strong sales skills to be comfortable with asking for money and overcoming objections. We want a sales professional who can be compassionate and help guide these clients to getting the help they desperately need!
Training will be provided on the admission process and systems.
Computer literate - Gmail, Word, Excel
Must have good communication skills
CRM - Salesforce - not required but very helpful
Call Tracking Metrics - not required but very helpful
Knowledge of the Addiction Field - not required but very helpful
Knowledge of Insurance benefits - not required but very helpful
Compassionate - Wants to make a difference in people's lives
Driven - Has a sense of urgency and a need to accomplish the task at hand
Confident - Believes in your own abilities and can handle rejection
Assertive - Effectively controls conversations and doesn't give in to excuses
Structured - Leads the client or family through the process, is organized and follows through
Focused - Does not get sidetracked and knows the final destination
Integrity - Honest and having strong moral principles
Compensation : 17/hr plus uncapped commissions and weekly bonus opportunities
Benefits: Medical, Dental, 401K and PTO.
Certified Addiction Professional (CAC) classes provided to those that want to advance their careers