Delphi Health Group

  • Admissions Coordinator

    Job Locations US-FL-Ft. Lauderdale
    Posted Date 2 months ago(5/17/2018 9:42 AM)
    # of Openings
  • Overview

    To efficiently support the Business Development team, manage and develop relationship with referents and contribute to Admissions Department goals.





    • Develop and maintain a positive rapport with referral sources.
    • Continue to build a base of knowledge of what each treatment facility offers.
    • Understand how insurance pertains to substance abuse/chemical dependency and mental health
    • Successfully convert incoming business development leads into admissions
    • Utilize the CRM to track pending leads to ensure prompt follow up.
    • Utilize sales training to convert patients with little to no resources into admissions.
    • Communicate effectively with immediate supervisor during pre-admissions process
    • Work as part of a team by helping other intake coordinators on an as needed basis
    • Demonstrate empathy, compassion, and respect for clients in all interactions
    • Understand and abide by HIPPA rules and regulations


    Performance Objectives:


    • Ensure timely processing of intake information and documentation
    • Help keep the Delphi Health Group facilities to maximum occupancy while also providing quality patient/family care through admissions process
    • Ensure that client and/or family fully understand treatment details and financial responsibility
    • Successfully maintain the relationships of Delphi with the BD referral sources
    • Meet or exceed monthly admission goals


    Essential Skills

    • Display passion and optimism towards fulfilling the company’s mission.
    • Ability to identify and resolve problems to clients’ satisfaction while meeting performance objectives.
    • Able to work in a fast paced environment
    • Ability to multi-task
    • Highly organized and able to prioritize workload efficiently and productively
    • Ability to work well in and successfully lead and motivate a large team
    • Effective verbal and written communication skills
    • Goal/target-oriented
    • Self-motivated, ability to work independently
    • Strong computer, phone and office management skills
    • Previous experience in tele-sales or inside sales


    Desirable Skills

    • Experience working in substance abuse treatment center in a sales role.
    • Bilingual (English/Spanish). Other languages a strong plus


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