Delphi Health Group

Intake Supervisor

US-FL-Ft. Lauderdale
2 months ago(10/4/2017 3:25 PM)
ID
2017-1181
# of Openings
1
Category
Other

Overview

The Intake Supervisor is responsible for handling all inquiries and assisting Intake Coordinators at our 24/7 substance abuse treatment call center. All inquiries are handled promptly, professionally, and properly documented. 

Responsibilities

Responsibilities

 

  • Effectively assist Intake Coordinators in completing client intake process by overcoming obstacles and identifying solutions.
  • Provide real-time coaching to Intake Coordinators while maintaining high QA expectations.
  • Previous call center experience is required with a demonstrated pattern of success.
  • Preferred knowledge in substance abuse and/or recovery sector.
  • Requires organization and distribution of information, problem-solving skills.
  • Ability to sympathize with callers, while effectively describing the benefits of our programs.
  • Basic PC & Internet skills required.
  • Familiarization with a hospital or clinic admissions process preferred.
  • Accuracy and follow-up are essential in this role.
  • Possesses high energy level, industry knowledge and is able to overcome patient concerns properly positioning program and successfully encourage patient participation in recovery.
  • Ability to multi-task in high paced sales environment.
  • Work apart as a team to hit department goals.
  • Complete daily tasks in a timely manner.

Qualifications

Desirable Skills:

  • 1 or more years experience working in a high volume call center environment.
  • Experience in healthcare and/or chemical dependency preferred
  • Candidate must be dependable with a positive, compassionate attitude.

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