Delphi Health Group

Overnight Intake Coordinator

US-FL-Ft. Lauderdale
2 weeks ago
ID
2017-1152
# of Openings
2
Category
Marketing

Overview

Intake coordinators are responsible for coordinating all aspects of the admission process for inpatient

rehabilitation by assessing and screening potential candidates. They also provide educational information

regarding the Delphi Health Group treatment programs to interested groups and individuals.

Responsibilities

● Respond immediately to telephone inquiries concerning potential client admissions

● Enter ALL potential clients into Salesforce CRM

● Gather all required client demographics including insurance information or private pay information

● Complete pre-admission assessment with potential clients

● Coordinate admissions based on bed availability and arrange transportation to the facility

● Understand how insurance pertains to substance abuse/chemical dependency and mental health and be able to communicate that to clients

● Follow-up on all active opportunities on a daily basis and notate in Salesforce CRM

● Communicate effectively with immediate managers during pre-admissions process

● Work as part of a team by helping other intake coordinators on an as needed basis

● Demonstrate empathy, compassion, and respect for clients in all interactions

● Understand and abide by HIPPA rules and regulations

 

Performance Objectives:

 

● Achieve or exceed individual performance goals

● Ensure timely processing of intake information and documentation

● Proper handling of calls to help with marketing objectives

● Make sure that client and/or family fully understand treatment details and financial responsibility

● Help keep the Delphi Health Group Network of facilities to maximum occupancy while also providing

quality patient/family care through admissions process

Qualifications

Essential Skills

 

● Display passion and optimism

● Work cooperatively with coworkers and supervisors

● Able to work in a fast paced environment

● Ability to multi-task

● Advanced verbal and written communication skills

● Goal/target-oriented

● Self-motivated, ability to work independently

● Ability to work well in a team

● Strong computer and phone skills

 

Desirable Skills

 

● Experience working in substance abuse treatment center

● Experience working in a call center

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