Delphi Health Group

Patient Finance Coordinator

Job Locations US-FL-Fort Lauderdale
Posted Date 1 year ago(11/10/2016 2:07 PM)
# of Openings


The patient finance coordinator is responsible for documenting and collecting patient responsibility amounts and collection of pay to patient insurance plans.



  • Coordinate all interaction and collection attempts with insured member (by their insurance carrier)
  • Documentation and tracking of payments to patient accounts; pay to patient and patient responsibility
  • Prepare, inform, and keep members engaged during the collection process to ensure paid amounts are being forwarded
  • Developing and documenting weekly/monthly reports
  • Monitoring and maintaining reports
  • Managing uncollected and posted payment amounts
  • Maintaining consistent contact with all pay to patient policyholders and members
  • Managing patients that are forwarded to collections agency and documenting appropiately

Performance Objectives:

  • Average collection of $200k per month for pay to patient accounts
  • Average collection of $150k for patient responsibility amounts
  • 80% of collection within 30 days of payment issue date
  • 98% completion rate of Docusign documents with new admissions
  • 100% discrepancy accuracy for facility deposits not applicable to DBHG


    • Minimum  3 years of experience in a treatment setting, preferred
    • High school diploma
    • Knowledge of the substance abuse treatment.
    • Knowledge of Joint Commission Standards.
    • Knowledge of State & Federal Statutes Regarding Patient Confidentiality laws.
    • Knowledge of Drug-Free Workplace Policies.
    • Knowledge of Workplace Violence.
    • Knowledge of Substance Abuse facility billing practices and codes.
    • Demonstrates Proficiency in Communication & Written skills.
    • Attention to detail and accuracy
    • Ability to work well in a team
    • Working knowledge of Excel and Word


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